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Renew for 12 Months of Telestream Standard Support
SKU: WC-STD-MS01 Categories: , Tag:

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Telestream’s experienced support team is just an email away! Get help resolving technical issues you may encounter in live video production or streaming.


12 months of service


Telestream’s Support program is an annual program. Your support contract takes effect immediately after you purchase, and you will have the option to renew it each year.


Services Included:


    • Online Case Submission (8am-5 pm PST)
      Case Submission Response Time Targets vary between tiers.
    • Case Submission Response Time Targets (8 business hours)
      Premium Support customer will get priority response.
    • Self-Service Resources
      Forum Community support, On-demand Training, and Knowledge Base
  • Free Software Updates/Upgrades
    Stay up to date with the latest features and bug fixes/enhances.

Additional information

Dimensions 16.95 × 9.85 × 2.25 in

Operating System Windows 7, 8, 10, macOS Sierra, Mac OS X El Capitan Windows 10, macOS Sierra
Processor i5 dual-core @ 2.3GHz1 i7 quad-core @ 2.8GHz+
Memory 4GB RAM 16GB+ RAM
Hard Drive 2GB2, 7200 RPM for record to disk 500GB+, Solid State OS Drive
Graphics Card Intel HD3, DirectX 11 capable Nvidia GeForce or AMD Radeon, 1GB+ video memory
Internet Connectivity Open HTTP/HTTPS port 80, RTMP port 1935, port 7272 for Remote Desktop Presenter If behind a firewall, check with your CDN for any sites to whitelist
NewBlueFX Titler Live Express & Present – Includes over 60 title templates for lower-thirds and overlays (Mac & Windows).

Purchase of Wirecast Studio includes a free copy of NewBlueFX Titler Live Express.
Purchase of Wirecast Pro includes a free copy of NewBlueFX Titler Live Present.
Remote Desktop Presenter – Please use the Remote Desktop Presenter version 2.0.8, available as a separate download from Telestream.

Languages Supported

Brazilian Portuguese
Chinese (Simplified)
Best Practices

Minimum Required Upload Speed

It is recommended that an upload speed rate of at least double the selected video bitrate be available, especially for a total target bit-rate of 10Mbps (Megabits per second) or less, or when there are multiple outgoing streams.
Upload speed can be tested at a website such as TestMy.net/upload.
Additional tasks that can consume upload bandwidth on the network should also be considered when determining how much of the available upload bandwidth can be allocated towards streaming

Wirecast Rendezvous uses WebRTC technology that can be very resource intensive. For the best experience, we suggest considering the following table when choosing hardware:

Studio (2 guests + 1 host)
Pro (7 guests + 1 host)

Studio (2 guests + 1 host) Pro (7 guests + 1 host)
Bandwidth4 Add 4 Mbps Add 5+ Mbps5
Processor4 i5 quad-core6 i7 quad-core6
4 Based on a single simultaneous stream of 720p30 x264 @ 4.0Mbps.
5 Bandwidth per guest will scale downwards as more are added to maintain reliability.
6 Minimum recommended processor with example stream4. More demanding workflows may require a more capable CPU.

High frame-rate streaming (60fps):

High frame-rate streaming will result in increased CPU usage and require a higher bit rate (4Mbps or higher) for a quality encode.
Simply switching to a higher frame-rate without ensuring the CPU and bitrate are sufficient may result in a lower quality encode.
CPU Usage:

Consider lowering your canvas frame rate and/or streaming resolution to lower CPU usage.
Maintained system CPU usage greater than 60% will increase the likelihood of dropped frames.
ISO Recording

Solid State Drive or fast RAID array recommended for ISO Recording and Replay functionality.
Actual data rates will vary depending on quality level selected for ProRes (Mac) or MJPEG recording (Windows), as well as the resolution and frame rate selected.
For Mac ProRes recording please refer to Apple’s ProRes data rate specifications.
Windows MJPEG Best Quality Guidelines (Megabytes per second):
1080i and 1080p 29.97 and 30 FPS, MJPEG Best Quality – ~25MB/sec
1080p 60 FPS, MJPEG Best Quality – ~50 MB/sec
720p 59.94 and 60 FPS, MJPEG Best Quality – ~20 MB/sec
Total expected data rate should be compared to available disk write speed to ensure adequate disk throughput.
Failure to ensure the available disk write speed is greater than the highest expected total data rate may result in frames being dropped from recordings (ISO, Replay, and Record-to-Disk).
Hardware accelerated encoding requirements:

Intel Quick Sync Video encoding requires an Intel CPU with an Intel® QuickSync Video core.
List of Intel CPUs supporting QuickSync
NVIDIA NVENC encoding requires an NVidia GPU with Kepler architecture or newer.
NVIDIA only maintains a general list of supported GPUs


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